We are UFD, the Naturgy Group electricity distribution company

 

UFD, a company in constant evolution to create the future of electricity

A Smart Distribution Company

We are the third largest electricity distribution operator in Spain and we operate in Galicia—where we are the largest electricity distributor—as well as Castilla La Mancha, Castilla-León and the Community of Madrid.

We serve 3.8 million supply points with a network of 114,000 kilometres of high, medium and low voltage lines, maintaining and operating the networks with a commitment to ensuring service under conditions of efficiency, safety and quality.

Recent investments, together with the resources used for operation and maintenance, have helped service reliability reach 99% in recent years.

Our modern distribution network, both at technological and management level, plays a fundamental role in energy transition towards a decarbonised model.

We maintain a strong commitment to society and the economic development of our regions. We consider sustainability and the environment fundamental cornerstones for creating economic, environmental and social value in the short and long term.

Offer you a digital platform for your management tasks Our website is the platform where you can access our services, perform your management tasks and interact with us to receive quick responses. You can also contact us via our free 24-hour telephone line. Ensure an excellent service Proactively informing you and meeting deadlines in the progress of your requests for the channel you choose. And if there is any damage following a breakdown in our network, we are ready to repair it 24 hours a day, 365 days a year, without you having to contact your insurance company. Inform you of power cuts Through our website, we will inform you of scheduled power cuts and those arising from accidental breakdowns. We will also put a poster in your building to warn you before the scheduled interruption so that you are prepared. And during weather warnings, we will keep you informed of the state of the service and the development of electricity incidents, providing you with relevant information. Help you optimise your consumption Providing you with information about your electricity consumption through our website thanks to the details registered on the smart meters. This enables you to change your habits and save on your bills. Facilitate connection to the electricity network Swiftly managing the installation's connection to our power network and providing information about the energy you produce and deposit into the network. Our commitments with you

Our attributes

Our 4 attributes are linked to the Naturgy values that underpin the Strategic Plan

A lead player in the

Energy Transition

One Planet

For a more sustainable
society

Innovative and

Digital

Forward Vision

Innovating for a
better future

A synonym for

Quality

Excellence Driven

Working
with excellence

Committed to the

different regions

People Oriented

Transforming from the
most human side

Corporate Responsability

As a company in the Naturgy Group, we undertake our business while respecting the commitments established in the Naturgy group’s Corporate Responsibility Policy.

Corporate Responsibility Policy 

Customer service

Where we are located

Safety

Sustainability

Certifications

Innovation