When can a file be cancelled?

Provided that you are not interested in pursuing the connection request, as long as the file is not finalised.

If you request cancellation prior to collection, this is not a problem. However, if you have already paid, you must check whether the full amount should be refunded or whether, on the contrary, we have already incurred some kind of cost (project preparation, processing, execution, etc.) and, therefore, the refund would be partial.
On some occasions, once we have collected payment and started to process the licences and permits, we may find that the work is not executable as planned. In that case, we have to assess the alternatives and contact you to inform you of the situation.

  • If the work is not possible, we will inform you so that you can provide us with the necessary details for the refund.
  • • If the alternative has a different cost (higher or lower), we will also let you know so that you can confirm whether you want us to go ahead with the file and send you a new valuation. If the new valuation is higher, we can retain the amount paid and you only pay the difference. If the second valuation is cheaper, you will need to provide us with your bank details in order to refund the difference.

If a scale has been applied to your file, in the cancellation the refund will have to be for the total amount of the valuation.

Only files that have not been finalised may be cancelled. If the file is closed and the work has been completed, it cannot be cancelled and no refund will be made.

To request the refund of an amount paid on a file that has been cancelled, you can do so from your private area (in My requests) or use any of our contact channels:

Contact form
Botón Oscuro
Telephone number

Free general assistance
900 111 999

By post

Apartado de Correos nº 622
15080 A Coruña

What documentation will we ask you to provide?

Proof of payment

ID document

Certificate of the bank account to which the refund will be credited

How will you receive the refund?

Once you have sent us the documentation, we will check it and, if everything is in order, we will confirm that we have accepted the refund and transfer the corresponding amount.