Here are the new features that we recently added to our Digital Services Platform. A whole world of services and solutions to make sure your experience with us is a great one. Find out about them!
News
New! The User and Installer Manuals are now available on our Digital Services Platform
Did you know that you can find detailed information about how to carry out administrative procedures with UFD in two manuals that we have published on our Digital Services Platform?
We’re simplifying our customer service helpline numbers
We at UFD are seeking new solutions day after day to make procedures easier for you.
Self-supply is now even simpler with our Digital Services Platform
Did you know that, some time ago, we made 5 commitments because we want you to know that your satisfaction as a customer or user is our top priority? One of these commitments is to make connection to the electricity network easier, managing new self-supply connections in a more streamlined manner.
Have you experienced any incidents when using our Digital Services Platform? We’re here to help you!
Have you ever experienced any incidents while using our website, either in the public area or in your Private area? Do you have any questions about how the Platform works or improvement suggestions? If the answer to any of these questions is “yes”, then you might be interested in what we’re about to tell you!
Learn to browse on our digital services platform
Did you know that you can now carry out all your management tasks and request services from our website?
At UFD, we are digitalising energy!
Did you know that Naturgy has a great innovative spirit that we use for digitalisation?
A new digital services platform at your fingertips
At UFD, we work every day to continue improving our digital channels and offer you more benefits. Because we know you want to decide how, when and where to carry out your management tasks and request a service quickly and easily.
Follow this advice and learn how to avoid being ripped off by doorstep scammers
Every so often, we read news stories about doorstep scammers who gain entry to people’s homes by pretending to be an electricity or other utility engineer when, in actual fact, they are simply there to rob or rip them off.